Privacy Policy

PRIVACY POLICY

Prolance Services Pvt Ltd (“we”, “our”, or “us”) operates and manages www.prolance.co.in (“Website”). We are a B2B and B2C service provider in home and commercial interiors and décor. We respect your privacy and are committed to ensuring that any personal data shared by you on our Website or during the provision of our services is safeguarded in compliance with applicable data protection laws, including India’s Digital Personal Data Protection Act (DPDP Act).

This Privacy Policy applies to the collection, storage, usage, processing, disclosure, and/or transfer of your personal data obtained through the Website or during the course of availing our services.

1. CONSENT

1.1. By accessing our Website, registering an account, or availing any of our services, you signify your acceptance of this Privacy Policy and explicitly consent to the collection, use, storage, sharing, and processing of your personal data as described herein. Consent must be free, specific, informed, unconditional, and unambiguous.

1.2. If you are acting on behalf of an individual incapable of giving consent (such as a minor) or representing a corporate entity/employer, you warrant that you are the lawful guardian or are duly authorized to provide consent on their behalf.

1.3. Right to Withdraw Consent: You have the right to withdraw your consent at any time by contacting our Grievance Officer. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Upon withdrawal, we may reserve the option to limit or cease the provision of services for which the data was required.

2. PERSONAL DATA WE COLLECT

We collect, use, store, and transfer different kinds of personal data about you, categorized as follows:

3. PURPOSE AND LAWFUL BASIS FOR PROCESSING

We process your personal data strictly for specified, lawful business purposes, including:

• Service Provision: To deliver accurate home and commercial interior design execution, project management, and related décor consultations.
• Contractual Fulfillment: To process payments, manage orders, coordinate site visits, and communicate regarding project milestones.
• Customer Support & Communication: To respond to inquiries, resolve grievances, and provide technical or administrative assistance.
• Personalization & Improvement: To optimize our AI tools, platform usability, product recommendations, and interior design catalog offerings.
• Marketing & Promotions: To send promotional updates, newsletters, or offers (only where explicit consent or opt-in has been captured).
• Legal Compliance: To comply with applicable laws, court orders, regulatory mandates, or requests from governmental authorities, and to prevent fraudulent or unauthorized transactions.

4. COOKIES AND AUTOMATIC COLLECTION TOOLS

4.1. As you navigate our Website, we utilize cookies, web beacons, and server logs to collect technical data regarding your browsing actions and device interactions.

4.2. Essential cookies are required for platform functionality, while analytical, preference, and marketing cookies are deployed strictly based on your granular consent choices via our cookie preference banner.

5. DATA SHARING AND DISCLOSURES

We do not sell your personal data. We may share your information only under strict confidentiality and contractual safeguards with:

• Authorized Personnel & Processors: Employees, contractors, vendors, and cloud storage providers assisting in service delivery.
• Third-Party Service Providers: Payment gateways, logistics partners, and data analytics providers (e.g., to track website performance and improve user experience).
• Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, where data may be transferred subject to continuity of privacy protections.
• Legal Obligations: Courts, law enforcement agencies, or regulatory bodies when mandated by law or to protect our legal rights.

6. DATA RETENTION

6.1. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete contractual obligations, or comply with statutory retention timelines under applicable law.

6.2. Once the retention period expires, your data is securely deleted, anonymized, or aggregated for internal business development, statistical, or research purposes.

7. DATA SECURITY SAFEGUARDS

7.1. We implement robust technical, physical, and administrative security measures—including Secure Socket Layer (SSL) encryption, firewalls, and strict access controls—to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction.

7.2. Regular security audits and employee privacy training are maintained to uphold data integrity.

8. YOUR DATA PROTECTION RIGHTS

Depending on applicable laws (such as the DPDP Act), you possess the following rights regarding your personal data:

9. CHILDREN’S DATA

Our services are intended for adults and corporate clients. We do not knowingly collect personal data from minors (under 18 years of age) without verifiable parental or guardian consent. If discovered, such data will be promptly purged.

10. GRIEVANCE REDRESSAL & CONTACT INFORMATION

In accordance with applicable laws, if you have any questions, wish to exercise your rights, or have grievances regarding this Privacy Policy, you may contact our designated Data Protection / Grievance Officer:

11. AMENDMENTS AND MODIFICATIONS

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Material changes will be communicated via email or prominent notices on our Website. Continued use of our Website or services following such modifications constitutes your acceptance of the updated terms.